Last updated: September 2026
Conway Tyre Services (ABN 74 687 125 113) ("we", "us" or "our") respects your privacy. This policy explains how we collect, use, store and share your personal information when you use our website https://conwaytyreservices.com.au. or deal with us.
We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
What personal information we collect
Personal information is information that identifies you or could reasonably identify you. Depending on how you deal with us, we may collect:
- your name, email address, phone number and postal or business address
- your company name and job title
- details you give us in enquiry forms, quote requests, emails or phone calls
- billing and payment details, where you buy products or services from us
- information about how you use our website, such as your IP address, browser type, device, pages visited and time spent on the site
We only collect personal information that's reasonably necessary for our business. You don't have to give us your personal information, but if you don't, we may not be able to answer your enquiry or provide our services.
How we collect it
We collect personal information when you:
- fill in a form on our website
- contact us by email, phone or social media
- subscribe to our newsletter or updates
- buy products or services from us
- browse our website (through cookies and analytics tools)
Where possible, we collect information directly from you. Sometimes we may receive it from third parties, such as a business that refers you to us or a publicly available source.
Why we collect and use it
We use your personal information to:
- respond to your enquiries and provide quotes
- supply the products and services you've asked for
- manage our relationship with you, including invoicing and account administration
- send you updates, news or offers, where you've agreed to receive them
- improve our website, services and customer experience
- meet our legal and regulatory obligations
We won't use your information for any other purpose unless you've agreed to it or the law allows or requires it.
Direct marketing
If you've subscribed or permitted us, we may send you marketing communications. Every marketing email includes an unsubscribe link, and you can also ask us to stop at any time using the contact details below. We follow the Spam Act 2003 (Cth).
Cookies and analytics
Our website uses cookies. These are small files stored on your device that help the site work properly and show us how visitors use it. We may use tools such as Google Analytics, which collect anonymous usage data like the pages you visit and how you arrived at the site.
You can set your browser to refuse or delete cookies, but some parts of the website may not work properly if you do. To opt out of Google Analytics, visit tools.google.com/dlpage/gaoptout.
[If the site uses the Meta Pixel, Google Ads or remarketing, add: "We may also use advertising tools such as [Meta Pixel / Google Ads] to show you relevant ads on other websites and platforms."]
Who we share it with
We don't sell, rent or trade your personal information. We may share it with:
- service providers who help us run our business, such as website hosting, IT support, email and CRM platforms, payment processors, accountants and delivery providers
- suppliers or contractors involved in providing the products or services you've asked for
- professional advisers, such as lawyers and insurers
- government agencies or other parties where the law requires or authorises it
We only share the information they need, and we expect them to protect it.
Overseas disclosure
Some of the service providers we use, such as cloud hosting, email and analytics platforms, may store or process data outside Australia, including in [the United States / other countries]. Where this happens, we take reasonable steps to make sure your information is handled in a way that's consistent with the Australian Privacy Principles.
How we protect it
We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, change or disclosure. These include secure website hosting, password-protected systems and limiting access to people who need it.
No method of sending data over the internet is completely secure, so we can't guarantee the security of information you send to us online.
When we no longer need your personal information and the law doesn't require us to keep it, we'll take reasonable steps to destroy it or de-identify it.
Links to other websites
Our website may link to other websites. We're not responsible for the privacy practices or content of those sites, so we encourage you to read their privacy policies.
Accessing and correcting your information
You can ask to see the personal information we hold about you, or ask us to correct it if it's inaccurate, out of date or incomplete. Contact us using the details below. We'll respond within a reasonable time, usually 30 days. In limited cases, the law allows us to refuse access, and if that happens, we'll tell you why.
Making a complaint
If you think we've mishandled your personal information, please contact us first so we can try to resolve it. We'll look into your complaint and respond within 30 days.
If you're not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC):
- Website: www.oaic.gov.au
- Phone: 1300 363 992
Changes to this policy
We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated.
Contact us
If you have any questions about this policy or how we handle your personal information, please contact:
Conway Tyre Services
Email: info@conwaytyreservices.com.au
Phone: 0400 038 725